Cancellation and Refund Policy
Last updated: 8/28/2026
This document explains the cancellation, withdrawal and refund terms that apply to PinPlan digital travel plans purchased through PinLodge. By completing a purchase you accept these terms.
1. Scope
These terms apply to every PinPlan package purchased through PinLodge (pinlodge.com). Hotel bookings listed in search results and completed on third party sites are not covered here; their cancellation and refund terms are set by the provider you booked with.
2. Service Description and Delivery
PinPlan is a digital travel plan generated according to the package you select. Once payment is approved, the plan is prepared automatically and added to the My Plans section of your account immediately. No physical product is shipped.
3. Right of Withdrawal
Under Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation, consumers have a 14 day right of withdrawal. However, article 15/1-ğ of the same regulation exempts services performed instantly in an electronic environment. When you approve immediate preparation of your plan at checkout, the right of withdrawal ends the moment the plan is added to your account.
4. Cancellation
You may leave the payment step at any time before payment is completed, and no amount is charged to your card. If payment has been taken but your plan has not yet been prepared, we cancel the order on your request and refund the full amount.
5. When We Refund
The full amount is refunded unconditionally if your plan was never generated because of a technical failure, if you were charged more than once for the same order, or if the delivered plan does not match the scope of the package you bought (number of days, daily recommendation count). In these cases we may first offer to fix the problem; if you do not accept the fix, the refund is started.
6. Refund Process and Timing
Approved refunds are issued within 14 days at the latest, to the card used for the payment, through our payment institution iyzico and in the same currency. Depending on your bank, it can take 2 to 10 business days for the refund to appear on your statement; that period is outside PinLodge's control. No deduction or handling fee is charged for a refund.
7. How to Request a Refund
Send your refund request from the email address you used for the purchase to info@pinlodge.com. Including your order number and the reason for the request speeds up the process. Requests are answered within 3 business days at the latest.
8. When We Cannot Refund
Plans that were delivered in line with the package you purchased and have been viewed cannot be refunded on the grounds of preference alone. Places, activities and transport suggestions in a plan are informational; changes to third party prices, opening hours or availability are not grounds for a refund.
9. Contact
For any question about these cancellation and refund terms, reach us at info@pinlodge.com.
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